SUPPORT
Support.
Questions, suggestions, or something you made — write to us.
Contact
tieke@stringspace.studioWhen reporting a problem, please include
- Your iPhone model and iOS version
- The Tieke version (shown on the Settings page in the app)
- Steps to reproduce, and what you expected to happen
- A screenshot or screen recording if possible (check it doesn't contain photos you'd rather not share)
FAQ
Flip through these first.
Q.01Are my photos uploaded anywhere?
No. Cutout, layout, preview, and export all happen on your iPhone. Tieke has no server that receives photos, masks, or finished work.
Q.02The cutout edge isn't clean. What can I do?
Hair and fur are a known weak spot for every on-device cutout. Each photo can switch between Auto cutout and Use whole photo, and the cutout result screen has a one-tap Use whole photo option.
Q.03Where do I see the Live Photo? Can I use it as a wallpaper?
After saving, open Photos and press and hold the image to play it. You can pick it as a lock-screen wallpaper; Live wallpaper support depends on your iPhone model and iOS.
Q.04What sizes are exported?
PNG follows the canvas: 3:4 is 1080×1440, 1:1 is 1080×1080, 9:16 is 1080×1920, and the wallpaper canvas matches your screen's native pixels. Live Photos are 3 seconds; animated videos are 5-second MP4s.
Q.05What does membership include?
Membership unlocks Live Photo and 5-second animated-video export. Collage editing, cutout, text, backgrounds, and PNG export are always free.
Q.06How do I cancel or restore my subscription?
Manage or cancel under Settings › Apple Account › Subscriptions on your iPhone. After switching phones or reinstalling, tap Restore Purchases on Tieke's membership page to sync active access for the same Apple ID.
Q.07Who handles refunds?
Apple handles subscription charges and refunds. Request a refund at reportaproblem.apple.com; Apple's rules apply.
Q.08How do I delete my data?
Themes can be deleted inside the app; uninstalling Tieke removes everything in its app container. Work saved to the system photo library must be deleted separately in Photos.
Q.09Which devices are supported?
iPhone running iOS 17 or later. iPad and Android are not supported at this time.